Shipping & Returns

We Ship United States Post Office

WE SHIP VIA THE UNITED STATES POSTAL SERVICE

DOMESTIC FLAT-RATE SHIPPING. Purchase a little or a lot, within the Continental United States & Canada*, shipping is fixed at $6.00 per order.
*Canadians pay $6.00 flat-rate shipping up to 4 pounds. After 4 pounds, the package must ship International Priority Mail and price is determined by weight and destination.

INTERNATIONAL SHIPPING. International shipping costs vary based on weight and destination. Choose $12.00 or $17.00 as the International Shipping method. If shipping exceeds this amount, we will let you know via a follow-up email requesting the difference. If you do not like the extra shipping amount, you can still back out of the order. Why do we do it this way? Outdoing the competition, we make sure we don't profit from shipping. To be accurate, we need to pack the order completely before it's weighed. This way, we give you more exact prices and save you from wasting your hard earned money! Since we do not profit from shipping, you can expect the lowest international shipping prices.

Insurance is available for all international orders for $5.00 flat-rate. Choose the appropriate radio button during checkout. It is all spelled out for you there.

You may choose to forego the insurance to save money—however, you do so at your own risk. Most international customers choose to ship without insurance and we haven't had a problem in years. However, if you skip insurance and something does happen, you alone suffer the loss. Packages weighing over 4 pounds do not qualify for International First-Class Mail and become International Priority Mail which comes with automatic insurance up to 100.00. If any of this confuses you, do not worry! We explain everything when the need arises. Believe it or not, it's all about saving you the most money possible on shipping.

International orders that weigh four pounds or less will ship just as quickly as domestic orders. However, any shipment weighing more than 4 pounds requires the USPS "long form" where we cannot use our automated service. Therefore, international shipments in excess of four pounds may be subject to a two or three-day delay before shipping.

ARMY POST OFFICE (APO). Yes, we ship to APO addresses. However, USPS now requires us to fill out the "long form" when shipping to APO addresses. The "long form" prohibits us from using our automated service; therefore, APO shipments are treated like international shipments and may be subject to a two or three-day delay before shipping.

KNOW YOUR COUNTRY'S LAWS. For example, Austria prohibits DHEA from crossing its borders. Taiwan prohibits extracts of tea. If your order is returned to us because of noncompliance with your country's laws, we will refund your money less expenses. We will not refund money if tamper-resistant packaging is disrupted.

So if you live overseas, try us. We have a growing number of satisfied customers worldwide. If you don't see what you're looking for on our site, please request the products you desire. We can supply them for you at very good prices.

RETURNS. Because quality, potency and price are our major concerns, our profit margin is low. Addressing quality—we only do business with the best manufacturers. The best cost more. Addressing potency—we order directly from the manufacturers—in ridiculously small quantities. We feel that this is the best way to insure a potent product. If we are forced to obtain a product from a sanctioned distributor, still, in our opinion, it provides a better scenario than letting products sit in a warehouse. The manufacturer has a faster product turnover rate because the manufacturer supplies many businesses. Since first in is first out, the older product is going to be sold first. In purchasing on a per-order basis (or close to it), we believe that we are able to deliver a fresher, more potent product to our customers.* Addressing price—we offer quantity discounts. Combining all of these things together means that it costs us more to deliver the product. Therefore, unless we make an error in processing the order...ALL SALES ARE FINAL.

EXCEPTION: Nordic Naturals®
With the purchase of any Nordic Naturals®product, we offer an unconditional 30-day money-back guarantee. We will refund the purchase price (not including shipping) less a 15% restocking fee. If the order is for a single unit, we may choose to waive the restocking fee. Depending upon order size, we may require you to ship the product back to us at your expense.

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